FAQ

General Information

Our brochure contains everything we think you need (apart from pricing, please call 01677 470999 for these). It features listings of all our current products with photos for each, if you haven't yet got a copy click here. Be sure to check our website regularly to get details of our latest offers and new products. Below are a few answers to frequently asked questions and also a few handy hints on how to lay and finish your stone.

If you require any further information please contact the office or visit the showroom and we'll be more than happy to discuss your needs.

Ordering - To place an order please contact the office via telephone, fax or e-mail, or come and visit us here at the show yard. For our full contact details select the Contact Us page on our site or click here

Delivery - We aim to deliver goods within 7-10 days of ordering. We have a choice of delivery vehicles, for local deliveries we have our own hi-ab vehicles and for further a field we use a haulage firm with flat-bed tail lift vehicles. Please inform the sales advisors about access to the delivery site so we can select the correct size vehicle for your delivery.

Payment - We accept the following methods of payment; Most major credit and debit cards, cash and cheques. Please note there is a 1.84% charge for a credit card, also for first time cheque payments we can only accept cheques up to the value of £ 500. For local deliveries on our own vehicles, payment is upon delivery of your goods. However, if you are not available at the time of delivery you can pay before hand, either at the time of placing your order or by card over the phone. For deliveries by our external haulage company we require receipt of payment by 11am on the day of dispatch.

Where are we? - If you are unsure how to find us at our show yard here in Snape, near Bedale, North Yorkshire please visit our contact us page on this site or click here.

Laying your patio

If you choose to have your patio laid professionally we can usually recommend landscapers and builders in your area who would be able to take on the job no matter how large or small. However it is a job that you can complete yourself given time. The ideal patio can become an extension of your living space, so when planning your patio think about what you will be using it for as this will help you create an area that best fulfills your requirements.

Take your time to choose the correct shape, size and colour that matches with materials your home is constructed from. (Make sure you remember that sandstones and limestones weather over time). It is always advisable to place slabs in their final position before cementing them in place to avoid mistakes later, this is particularly important if you have a complex design.

If you choose to use random sized slabs make sure you put different sized pieces next to each other and treat it like a large jigsaw. Start by laying the slabs against your fence, house etc. and work backwards. We would suggest you lay them on a full bed of wet mix sand and cement.

Fill the gaps using a dry mix of sand and cement or using the old fashioned hand pointing method, which uses wet sand and cement. Laying areas of setts/cobbles can look very effective but requires a little more skill than laying ordinary paving. These need to be laid on a full bed of sand and cement and once set fill the gaps with a dry mix of sand and cement. Now sit back and relax! As for maintenance, a patio just needs brushing and hosing from time to time. In winter try and use a pressure hose to prevent a build up of moss, which can become slippery.

Tiling Walls and Floors

Tiling with natural stone isn't as easy as tiling with ceramics. This is a job best left to the professionals, however if you feel that you have the skills and equipment to complete the task, please speak to one of our advisors who'll help you choose the correct adhesive, grout and sealants for the job. Natural stone needs to be sealed correctly in order to prevent staining.

This is very important when making the decision to buy natural stone tiles so that you take into account this extra cost. Tilers that we have spoken with recommend and use Lithofin products for cleaning, sealing and maintaining natural stone floor and wall tiles. For this reason we made the decision only to stock this brand, we also stock a wide range of top quality tile adhesive and grouts which are made specifically for natural stone products. If you require any information about Lithofin products, please contact their technical team direct on 01962 732126.

Disclaimer

At the time of writing all information is up-to-date. Please note that the colours shown on this site are dependant on your computers settings and on your monitor. Whilst those in the brochure are as accurate as the printing process allows. All photo's are also subject to the lighting conditions at the time of photography, although every attempt has been made to accurately depict each product. All the products are natural therefore variations do occur in colour and texture. All sizes are given as accurately as possible but slight variations may occur. Symbols are intended as simply rough guides and do not accurately represent the actual product in scale or appearance. For the best impression of the stone in question, come and see us at our showroom in Snape, near Bedale, North Yorkshire.

Remember, the beauty of natural stone is in the subtle variation and uniqueness of each individual piece.