Long distance deliveries are made using our external courier wagons and our crates are taken off using a tail lift and manual pump truck/trolley. The price paid covers a curb side delivery. However if a level, hard standing area i.e. tarmac/block paving/driveway is accessible then it may be possible that the delivery can be unloaded onto this area, but this is purely at the drivers discretion. If you have a loose drive such as gravel/grass/chippings, or if the area is on an incline, the pump truck is unable to move over this surface and the driver would need to leave the delivery at the nearest hard standing area for you – please call if you wish to discuss further.
On the day of delivery please ensure that there is someone at the property all day to accept the delivery as the driver requires a signature to leave the goods for security reasons. We put a request on the delivery notes for all drivers to call enroute but this is not a guarantee and they will not accept liability for consequential losses associated with a delayed delivery. Also, please inform us at the point of placing your order if there are any access restrictions for your property which may hinder the delivery. This includes any narrow access roads/lanes, low overhead cables or trees and sloped offload areas. The wagons our haulage company use vary in size right up to 28 tonne articulated vehicles, deliveries are normally on an 18 tonne vehicle but please be sure to make us aware of any restrictions for larger vehicles so we can mark this on the delivery booking. We can also potentially book in specialist vehicles such as HIAB cranes or flatbed wagons to suit your needs but prices and lead time will be different. If the driver is unable to deliver because of an access issue, because there is nowhere suitable to offload or because there is no one on site to sign for the goods, there will be a redelivery fee for rearranging the delivery for you.
Orders taken which are to be delivered on our wagon we class as local. Anywhere between roughly 20 and 40 miles is classed as a local delivery but this will be decided at our discretion depending on the lead time available and the quantity ordered. Delivery costs vary depending on the quantity and distance. These deliveries are worked into our delivery schedule and delivered within approx 7-10 working days from receipt of your payment. We do our utmost to adhere to your schedule and try to be as accommodating as possible however during busy periods we ask the customer to respect potentially longer lead times. We also advise that the customer is always welcome to collect the goods from our stock yard.