Terms & Conditions
Long distance deliveries are made using our external courier wagons and our crates are taken off using a tail lift and manual pump truck/trolley. The price paid covers a curb side delivery. However if a level, hard standing area i.e. tarmac/block paving/driveway is accessible then it may be possible that the delivery can be unloaded onto this area, but this is purely at the drivers discretion. If you have a loose drive such as gravel/grass/chippings, or if the area is on an incline, the pump truck is unable to move over this surface and the driver would need to leave the delivery at the nearest hard standing area for you – please call if you wish to discuss further.
On the day of delivery please ensure that there is someone at the property all day to accept the delivery as the driver requires a signature to leave the goods for security reasons. We put a request on the delivery notes for all drivers to call enroute but this is not a guarantee and they will not accept responsibility consequential losses or problems Also, please inform us at the point of placing your order if there are any access restrictions for your property which may hinder the delivery. This includes any narrow access roads/lanes, low overhead cables or trees and sloped offload areas. The wagons our haulage company use vary in size right up to 28 tonne articulated vehicles, deliveries are normally on an 18 tonne vehicle but this is not guaranteed unless a special request is put in for this sized vehicle so please be sure to make us aware of any restrictions for larger vehicles so we can mark this on the delivery booking. If the driver is unable to deliver because of an access issue, because there is nowhere suitable to offload or because there is no one on site to sign for the goods, there will be a redelivery fee for rearranging the delivery for you.
Orders taken which are to be delivered on our wagon we class as local. Anywhere between roughly 20 and 40 miles is classed as a local delivery but this will be decided at our discretion depending on the lead time available and the quantity ordered. Delivery costs vary depending on the quantity and distance. These deliveries are worked into our delivery schedule and delivered within approx 7-10 working days from receipt of your payment. We do our utmost to adhere to your schedule and try to be as accommodating as possible however during busy periods we ask the customer to respect potentially longer lead times. We also advise that the customer is always welcome to collect the goods from our stock yard.
We must be informed of any breakages or refund requests within 14 working days of the material being delivered. All reports of damage / faults or breakages must be supported with photographic evidence. When ordering your paving you should always include at least 10% for cuts, wastage and breakages. We treat each report of damages separately at our discretion. We ask that you have a tolerance for a small number of breakages to occur in transit. In some cases we may credit for breakages which occur in transit.
LONG DISTANCE SELLING – CANCELLATIONS AND RETURNS
Should you have a change of mind on receipt of your order we are happy to accept a return of the goods provided that the condition is as sold and that the material is ideally in its original packaging, or suitably packed for safe transit. Last minute cancellations or amendments will incur transport costs for the return, depending on the progress of the goods via the pallet network. The customer is responsible for arranging for the goods to be returned to our premises at their cost and for ensuring they are suitably packed for transit. If pallets are returned using our courier, even if they were not unloaded from the wagon, the cost of the transportation back to us is still payable by the customer. Should the customer wish to return an item to us, we ask that they notify us in writing within 14 days from receipt of the goods prior to arranging the return, and please bear in mind we will need to supply the full address details for the return as this is not the same address as our invoice address due to the access restrictions. The refund would then be raised on receipt and positive inspection of the material returned. We are unable to accept returns of excess stock/leftovers.
‘Special orders’ are ordered direct from the supplier specific to your needs/requirements. Some of the items we advertise are by special order only. We require a 50% deposit for special orders and the lead time can be up to 10-12 weeks depending on the item. The lead time may be longer if there are unforeseen shipping issues. The deposit is non-refundable so please be sure that you want the item before placing a special order.
This is a natural product supplied in standard sizes which vary according to the product you order. The layout which will suit your patio/project must be decided by you and each different environment will affect the amount of cuts and therefore the resulting wastage allowance required. We do not supply laying patterns. Minimum order going long distance is 6m2 unless the material is being collected or you send in your own courier.
LOCAL ‘ON PREMISES SALE’ RETURNS
Please contact the office to discuss our local returns policy, each return is subject to circumstance and made at our own discretion. There is a 20% restocking charge made against the refund amount and the refund is raised following positive inspection of the goods once they have been returned to our stockyard. The customer is responsible for returning the goods to us. We must be informed of any breakages or refund requests within 14 working days of the material being delivered. Minimum order for local deliveries is done at our discretion.
It is essential that you bear in mind when choosing your stone that it is a natural product. All images used to advertise are to be used as a guide only and although every attempt has been made to accurately depict each product, it would be impossible to document every colour/fossil/variation in texture that occurs in something which has been quarried from the earth. We do not sell ceramics or porcelain products; natural stone is one of nature’s wonders and you should only buy it if you can appreciate the natural variations that occur. This includes natural fault lines/veins/pits which occur as they are formed within the earth, they are not ‘cracks’. All sizes are given as accurately as possible but slight variations may occur, particularly when the stone is a hand cut product. Symbols are intended as simply rough guides and do not accurately represent the actual product in scale or appearance. For the best impression of the stone you should try to see it in the flesh where possible. Remember, the beauty of natural stone is in the subtle variation and uniqueness of each individual piece. Prices Paving can offer guidance however the suitability of a tile for certain areas of the home is purely at the discretion of the customer. Please bear in mind a honed or polished stone will be slippery when wet.
All prices advertised on our associated websites and advertisements are subject to change at any time.
Laying Your Paving
Recently we have had reports of a few of our customers laying their flags the wrong way up. Please note, the correct way is to have the largest surface area face up. The underside is not manufactured to be suitable for laying face up. If you are unsure of how to tell which way up your paving goes, please don’t hesitate to contact us. Most of our paving slabs are cut by hand and sizes advertised are approximate. If you purchase more than one crate / box of material from us, pick from each crate as you lay the stone, ensuring you mix the batches as you go.